Cancelation Policy

Cancellation Policy

Cancellation Terms: 


  •  Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the pre-payment. Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater.
  • Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.
  • On receipt of a written instruction to cancel the reservation, including bank details, Saffron Guest House will refund the applicable amount, within 3 working days.
  • Saffron Guest House levies a 10% administration fee on any refunds processed. Should refunds to a SWIFT bank account be required, an additional R185 charge will be levied.

 

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